Billing and Collections Coordinator

Municipal Management Services, Inc a subsidiary of Superior Air-Ground Ambulance Inc. has an immediate opening for a Billing and Collections Coordinator.

This is professional and clerical work in the generating of invoices and statements, monitoring customers' account balances, and performance of related duties.

An employee in this position is responsible for assisting in supervising and coordinating employees in generating invoices and statements for customers' utility bills and payment agreements, bankruptcies and third-party payment agreements and maintaining related records.

A professional environment consisting of clerical duties which include generating invoices and statements, monitoring customers' account balances, and performance of related duties.

An employee in this position is responsible for assisting with the supervision and coordination of employees in generating invoices and statements for customers’ utility bills and payment agreements, bankruptcies and third-party payment agreements and maintaining related records.

Duties to include:

• Operating computers, printers, and other office equipment.
• Schedule meter reading routes, submit meter usage reports to customers inform them of any alarms on their water account.
• Generate utility bills and mail invoices and converse with customers about the status of their accounts.
• Establish and update new customer accounts and finalize accounts by changing ownership in computerized utility billing system and accounts receivable system.
• Log all information into Caselle Connect and place notes in the file Generate the termination of water services to customers who are delinquent and maintain accurate documents and reports.
• Negotiate and monitor payment agreements.
• Answer incoming calls to assist customers with questions or concerns regarding their water bill and other related issues.
• Contacting customers via card or phone call to schedule appointments
• Receive daily emails from the water department after appointment finishes.
• Report to the manager any service issues after service call.
• Back up Cashier by assisting customers with water bill payment, vehicle stickers, transfer stamps and permit purchases.

DESIRED EXPERIENCE AND TRAINING

High school or possession of an acceptable equivalency diploma; four years’ experience in utility billing, accounts receivable and collections. Work under limited supervision.